If you need to make a return, please read the conditions below carefully.

Return Timelines

Returns must be requested within 14 days from the order receipt date.

Product Conditions

Products must be returned in the same condition in which they were delivered.

Returns will not be accepted if the products are found to be:

damaged
stained
without original tags (if present)
altered
washed
used

⚠️ All returns that do not comply with the above conditions cannot be accepted.

Damaged or Defective Product

If one or more products are received damaged or defective, please contact us before making a return.

📧 Email
info@jenesaispas.it

Please attach detailed photos of the product received.

Returns Naples and Province

For Naples and neighboring provinces, return management can be arranged directly via WhatsApp by filling out the return form included in the package.

📧 Email
info@jenesaispas.it

Self-Service Return

To initiate your return, you can use our dedicated self-service portal.

https://jnspsystem.com/richiesta-reso

How Self-Service Return Works

Access the returns portal via the dedicated link
Enter the order number and email used for the purchase
Select the products you wish to return
Submit the return request

Once the request is submitted, our team will verify the eligibility of the return.

After approval, you will receive the UPS label via email to use for shipping the package.

The package can be dropped off at any UPS Access Point.

Return with Independent Shipping

It is also possible to make a return using a different courier chosen independently by the customer.

In this case:

the customer will independently arrange the shipment
all shipping costs will be entirely borne by the customer
the return must comply with all conditions indicated on this page

The package must be shipped to the following address:

JE NE SAIS PAS SRL
VIA FERRANTE IMPARATO 190
CONDOMINIO NAPOLI EST F1
NAPOLI, 80146

⚠️ We always recommend using trackable shipments.
JNSP is not responsible for any loss or damage caused during transport carried out by couriers chosen independently by the customer.

Return Costs

All shipping costs related to the return are borne by the customer.

JNSP will cover the necessary logistical costs for:

return shipping
management of pickup/delivery
reception of the package at our premises

The total cost of the return is €8.00 and will be directly deducted from the final refund amount.

⚠️ The refund will therefore be issued net of the return shipping costs incurred.

Refund

Once the return is received and verified at our premises, the refund will be processed within 15 working days.

The refund will be issued via the same payment method used during the purchase.

Important Information

We recommend properly packaging the parcel to avoid damage during transport.

JNSP is not responsible for any delays caused by the courier or by shipments made without following the indicated procedure.

Assistance

For any questions or information regarding returns, please contact our customer service.

📧 Email
info@jenesaispas.it

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Returns & Refunds